IT & Security

Converts employee roles and lifecycle events into a system-by-system provisioning or deprovisioning checklist with approvals, dependencies, and audit evidence fields. Use for joiner, mover, leaver, role-change, access-request, and identity-control preparation.

Organizes audit requests into evidence tests, evaluates supplied documents for coverage and period, and produces a traceable evidence tracker with control narratives and gaps. Use for SOC, ISO, internal control, customer audit, certification, and audit-readiness preparation.

Checks backup coverage, retention, failures, and recovery-test evidence against system criticality and recovery objectives, then produces a verification report and remediation list. Use for backup audits, disaster-recovery readiness, RTO/RPO reviews, resilience checks, and recurring IT control evidence.

Turns a proposed production change into a structured risk, test, approval, rollback, and verification record with traceable evidence. Use for change management, release readiness, deployment review, CAB preparation, rollback planning, and audit documentation.

Reconstructs a technical incident from timelines, tickets, chats, monitoring evidence, and impact data, then produces a blameless postmortem with causes, gaps, and owned corrective actions. Use for service outages, security incidents, production failures, incident reviews, and lessons-learned reports.

Reconciles hardware, software licenses, people, usage, and contracts to identify unassigned assets, inactive licenses, duplicate tools, and licensing exposure. Use for quarterly IT inventory reviews, SaaS rationalization, renewal preparation, software audit readiness, and cost optimization.

Reconstructs an IT service incident and produces a blameless post-mortem with impact, contributing factors, corrective actions, and customer-facing facts. Use for outages, security-adjacent service failures, major incidents, and recurring support escalations.

Creates an operational runbook for an IT service from architecture, support history, dependencies, and operating requirements. Use for managed services, production systems, handover packs, on-call guides, standard operating procedures, and service continuity preparation.

Converts system descriptions, alerts, procedures, and incident history into an executable operations runbook with diagnostics, decision points, escalation paths, and verification checks. Use for service operations, recurring incidents, on-call handbooks, maintenance procedures, and runbook standardization.

Finds unapproved or overlapping software from spend, usage, security, and approved-tool records, then produces a rationalization plan with risk, savings, and decision backlog. Use for shadow IT reviews, SaaS portfolio cleanup, tool consolidation, software governance, and renewal planning.

Reviews user and service access against people records, role definitions, and separation-of-duties rules, then produces an evidence-ready access matrix and revocation list. Use for quarterly access recertification, joiner-mover-leaver checks, privileged access review, orphaned accounts, and access audit preparation.

Assesses a supplier’s security posture from questionnaires, certifications, architecture notes, and data-processing facts, then produces a scored control-coverage report and contract requirements. Use for vendor onboarding, annual reassessment, third-party security review, procurement due diligence, and supplier risk exceptions.